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Ag Guard 21295 Hollingsworth Rd Tonganoxie, KS 66086 Phone 816.223.1978 Tim Volk 816.809.4922 Glynn General Corporation P.O. Box 21237 171 Follins Lane St. Simons Island, GA, USA, 31522 www.glynngeneral.com Phone 912.638.4320 Fax 912.638.5931 |
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Claims Overview
We have attempted to keep the Claims handling process as simple as possible. The Claims process is as follows: The initial decision as to whether or not a mechanical breakdown is a warrantable failure is made by the service or warranty manager of the Dealership. If the failure is deemed to be a warrantable failure, a proof of loss is created by completing the Member Site Claim Form. Please forward all supporting documents to Glynn General. The claims should be filed with Glynn General within 90 days of failure. If the repair estimate is over five thousand ($5,000.00) dollars, contact Glynn General before proceeding with the repair. Failure to pre-notify could disqualify the claim. Upon receipt of the claim, the Claims staff will review the documents. If there are no apparent discrepancies, questions, or missing information, a member of the claims staff queries the computer system to determine that: a.) The machine is covered, that it has been properly reported and a premium paid. b.) The loss occurred after the expiration of the Dealer/Manufacturer warranty and before the expiration of the extended warranty. c.) The loss amount is less than the stop limit. d.) Determine coverage based on the terms, conditions and exclusions of the contract. Upon receipt and review of the above items, if the claim is authorized then a check is issued to the Dealer less any items that would not be covered such as overtime labor costs, travel/mileage (unless travel/mileage coverage is selected), and freight. Information that will ensure each claim is processed in the most efficient manner. Fill out the Claim Form located in the Member Site. Claim Description Every claim should include the customer's complaint, the cause of failure, and the corrective action required to fix the problem. If any of these are missing the claim may be delayed while we request this information. Labor Charges a.) We pay overtime at standard time rates only. b.) An explanation of labor rate and hours charged on the Proof of Loss Statement or Sales Invoice will expedite the claim. Without this information the claim may be delayed while we request this information. c.) We adjust labor in accordance with the Manufacturers time requirement guidelines. If the claim being filed is more than the Manufacturers time guide, please provide an explanation for the extra time. This allows our adjusters to consider exceptions. Pictures a.) Pictures of parts should attempt to show the cause of failure or the extent of the damage. A picture of the outside of a component will not help us visually verify an internal part failure. b.) Pictures should generally be taken as close as possible to the part to allow for detail. c.) Digital photo's can be printed and mailed to us or e-mailed as .JPG files (call for additional information if necessary). Manufacturers Warranty Period Our coverage begins the day after the Manufacturers warranty expires. If a unit is still under factory coverage and a claim occurs, it must be filed with the Manufacturer. Manufacturer Recalls, Product Improvements If the Manufacturers warranty period has expired and a claim is covered by a Manufacturer recall or Product Support Program, the claim must be filed with the Manufacturer. Our coverage will not apply in such an instance. If a Manufacturers recall or Product Support Program only partially covers a claim, the claim may be submitted to us for review. We will require a full explanation of what the Manufacturer allowed along with a copy of the Manufacturers settlement statement. Replacement Versus Repair cost We allow the use of exchange components under certain circumstances. The guidelines are as follows: The cost to repair the failed component meets or exceeds 70% of the value of a remanufactured or new exchange component. If the repair cost falls under 70%, the failed component should be repaired and we will pay only for parts and labor associated with the actual failed parts. In an exchange unit we will not pay for parts which have not failed, but due to normal wear and tear need to be replaced to bring the component back to new exchange specifications. Save The Old Parts Occasionally we may need to have parts sent to us. We will ask for these parts within 30 days of a claim being received. We will return the parts as quickly as possible. If there is a rush to get the parts back, notify us and we will ship the parts back to you within three business days of receiving them. |
